Privacy Policy

Introduction

New Braunfels Junk Removal Pros ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your choices regarding that information.

Information We Collect

When you submit a quote request or contact form on our website, we may collect the following information:

• Name — to address you by name in our communications.
• Phone number — to follow up on your quote request and communicate about scheduling and service.
• Email address — to send confirmation and follow-up information if provided.
• Service details — the type of junk removal or hauling service you need, your property address, and any additional details you share in the form.

We do not collect payment information through this website.

Cookies and Tracking Information

Our website may use cookies and similar tracking technologies (such as analytics tools) to understand how visitors use the site and to improve the overall user experience.

These technologies may collect information such as:

• Pages visited and time spent on each page.
• General geographic location (city or region level — not precise location).
• Device type and browser type.
• Referring website or search terms used to find our site.

Cookies and tracking tools do not collect your name, phone number, email address, or any other personal contact information unless you voluntarily submit it through a form on our site.

You can control or disable cookies through your browser settings at any time. Please note that disabling cookies may affect some functionality of our website, such as form submission behavior or session continuity.

How We Use Your Information

We use the information you provide solely to:

• Respond to your quote request and provide a pricing estimate.
• Schedule and confirm junk removal or hauling appointments.
• Send service-related updates, including appointment confirmations and follow-ups, via phone call, text message, or email.

We do not use your information for unrelated marketing purposes.

SMS / Text Message Communications

By providing your phone number and submitting a quote request, you consent to receive text messages from New Braunfels Junk Removal Pros related to your quote request and any resulting service appointment. Message frequency varies based on your inquiry. Message and data rates may apply.

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

To stop receiving text messages at any time, reply STOP to any message we send. For assistance, reply HELP or call us at (830) 356-3843. See our SMS Terms & Conditions for full details.

Information Sharing

We do not sell, trade, rent, or share your personal information with third parties, except as required by law or necessary to provide the services you requested (for example, coordinating a specific job with a crew member).

Data Retention

We retain your contact information only as long as necessary to complete your service request or as required by applicable law. You may request deletion of your information at any time by contacting us directly.

Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure.

Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

• Phone: (830) 356-3843
• Service area: New Braunfels, TX 78130